Step 1: Ask the user to perform a hard refresh (Ctrl + F5 or Cmd + Shift + R) and ensure they are using the latest version of Google Chrome or Microsoft Edge.
Step 2: Instruct the user to disable any active VPN or Proxy connections, as these frequently interfere with video streaming protocols.
Step 3: Direct the user to copy and paste the interview link into an Incognito or Private window to rule out interference from browser extensions or ad-blockers.
Step 4: Guide the user to clear their browser cache and cookies specifically for "all time" or the "last 24 hours" to remove any corrupted session data.
Step 5: Suggest the user switch network sources, such as moving from a corporate Wi-Fi to a mobile hotspot, to bypass restrictive local firewalls.
Step 6: Advise a full system restart to ensure no other applications are "locking" the camera or microphone hardware, preventing the page from loading.
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