Zendesk Explore is a powerful analytics tool that enables businesses to measure and improve the entire customer experience. With Explore, you can create customizable reports and dashboards that provide insightful data about your customer interactions, team performance, and more. The tool provides pre-built dashboards for every Zendesk product, so you can quickly analyze your data. Additionally, it allows you to combine data from different areas of your business to get a holistic view of your operations.
Building a report in Zendesk Explore is a straightforward process. You start by selecting a data set that contains the information you want to analyze. Then, you choose the metrics and attributes relevant to your report. With the drag-and-drop interface, you can easily organize your data into a meaningful structure. You can also apply various filters to refine your data further. Once your report is built, you can visualize the data in different formats such as tables, pie charts, or line graphs, making it easier to interpret and share your findings.
Changing your chart type
You can display your results using over 20 chart types in Explore. Explore automatically selects a chart type based on the metrics and attribute you add. You can also select a new chart type in the Visualization type menu () in the report builder.
To change your chart type
In the report builder, click the Visualization type menu () in the right sidebar.
Select a new chart type. For help, see Choosing the right chart type for your data.
Click anywhere outside the menu to close it and return to your report. Your report is displayed as the selected chart type.
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